I do not see the size that I have in mind. Is it possible to order a size that is not listed on your website?
The sizes currently available were selected to omit the need for cropping. That being said, additional sizes are certainly available. Please fill out the contact form with the name of the photo, type of print/merchandise and your desired size. I will take a look at your request and contact you with options.
Will your logo/watermark print on the photograph I order?
No! The logo watermark that is shown on each picture is for copyright protection online. Photographs you order will be void of the logo/watermark. Each print may have a discrete print mark on the back that says "Alaina Ann, LLC" for future reference.
Why are your prices higher than what I would pay at a local drugstore or standard online service for one of my own photos?
All prints and merchandise are printed at a professional lab on high quality materials, raising the base price of each item. In addition to the base cost of the print/merchandise, there is a premium worked in to cover business expenses and photographer compensation.
How will my order be shipped?
Shipping and handling is free of charge for all orders being sent within the United States. For prints, please allow up to two weeks from the order date for your items to be shipped. Calendars ship within three business days of order placement, unless your order arrives during the preorder time frame. Please be certain to confirm the correct address is used while processing your order. At this time, international orders are not accepted.
What happens if I am unhappy with my prints/merchandise once I receive my order?
At this time, all orders are non-refundable and may not be exchanged for other items. Extra care is taken with each custom order, before final shipment to the client. If your order arrives damaged, please email alaina@alainaann.com within 5 days of receiving your order to initiate the replacement process for the damaged item(s).
What payment methods are accepted?
All order payments are received electronically, using the online shop. Both credit card (processed by Stripe) and PayPal payments are available. If you wish to pay by check, please use the contact form to initiate your order. Alaina Ann, LLC requires payment before processing orders.
Will my printed photo look exactly the same as what i see on my screen?
No, you should expect variance. Please keep in mind that each monitor and electronic device display screen shows colors differently. Colors and brightness may vary slightly on the product you receive.
I do not see my question listed, now what do I do?
I am, of course, always available to answer questions! Please feel free to complete the contact form and I will be in touch shortly.